Terms and Conditions relating to online purchasing

Ticket Despatch

In order to meet the acceptance of credit card via mail order conditions, all tickets will be despatched to the billing address of that credit card.

Price Guarantee

Prices are only guaranteed once full payment has been received and tickets have been issued. Prior to this, all booking prices are subject to increase without notice.

Air Reservations

Many scheduled and most consolidated air fares carry amendment and cancellation fees sometimes up to 100%. It is important that all clients check the fare rules prior to confirming their reservations detailed under the fare quote. Amendments and cancellations cannot be processed until the original tickets have been returned. Refunds are processed as quickly as possible. Generally totally unused tickets can be processed by Parador Travel Management Ltd within 5 working days, but may then take between 6-8 weeks to appear on your credit card statement. In the meantime, many card issuers will allow the item to be placed in dispute to avoid interest charges. Parador Travel Management Ltd accept no liability for interest charges incurred for outstanding refunds. Partially unused tickets may have to be returned to the issuing airline to calculate the refund due (if any) which normally takes 6-12 weeks to process. In some isolated cases this can take up to 9 months.

Hotel Reservations

All hotel reservations made through Parador Travel Management Ltd are guaranteed for late arrival. This means that if you fail to cancel an unwanted hotel room you will still be charged as the hotel will hold your room right through in case you are delayed. Hotels have varying cancellation policies which range from prior to 6pm on the day to 72 hours prior to arrival in order to avoid paying for the first night's reservation. Please ensure that unwanted rooms are cancelled as early as possible to try to avoid charges.

Insurance

Insurance is 100% non-refundable.

24hour Emergency Assistance

In order to assist our customers, Parador Travel Management Ltd provide 24 hour emergency assistance outside our normal office hours of 09:00 to 17:30, Monday to Friday. Clients should be aware that this service is provided for emergencies only.

Complaints

Please contact our customer support centre in writing, click here for the address or contact us via email with any issues you may have with any part of our service. You should receive an acknowledgement within 3 working days and full explanation and resolution within 2 weeks. Where this is not possible, (due to the involvement of third parties) we will keep you informed of our progress. We are always happy to receive comments on our service including positive ones as this allows us to constantly update and improve our service offering.

Civil Aviation Authority

ATOL Group Travel arrangements to Trade Fairs and Exhibitions shown are ATOL Protected by the Civil Aviation Authority. Our ATOL number is ATOL 3006. Flight bookings are also ATOL Protected, except when tickets for scheduled flights are sent to you within 24 hours of payment being accepted, or where payment is made direct to airlines. ATOL Protection extends primarily to customers who book and pay in the United Kingdom. Please click on the ATOL logo if you want to know more.

THIS DOES NOT AFFECT YOUR STATUTORY RIGHTS AS A CONSUMER.

Terms and Conditions relating to use of web site

This web site, including any subsite accessible through the home page, (referred to collectively below as 'the Site') is published and maintained by Fairways & Swinford. When you access, browse or use the Site you accept, without limitation or qualification, the terms and conditions set out below and any additional terms and conditions of use set out in any subsite.

Copyright

Copyright or similar rights in all design, text, graphics, the selection and arrangement thereof, and all software compilations, underlying source code, software (including applets) and all other material on the Site is owned by Fairways & Swinford or their content or technology providers. ALL RIGHTS RESERVED. Use of the materials on the Site, including reproduction, modification, distribution or republication, without the prior written permission of Sea Containers is expressly prohibited.

Trade marks

Fairways & Swinford products and services referenced on the Site maybe trade marks or registered trade marks of Fairways & Swinford in the US, UK and/or other countries. Other products , services or company names referred to on this Site may be trade marks of their respective owners.

Disclaimers

General To the fullest extent permitted at law, Fairways & Swinford is providing the Site on an 'as is' basis and hereby excludes any warranty, express or implied, as to the quality, accuracy, timeliness, completeness, performance, fitness for a particular purpose of the Site or any of its contents.

Except as specifically stated on the Site, to the fullest extent permitted at law, Fairways & Swinford will not be liable for any direct, indirect, consequential or incidental damage or loss of any kind (including, without limitation, loss of profits, business interruption, loss of or corruption to business information or data, damage to business equipment or assets), however caused, arising in contract, tort or otherwise from the use of or inability to use the Site, or any of its contents, or for any claim by a third party. For the avoidance of doubt, Fairways & Swinford does not limit its liability for death or personal injury to the extent only that it arises as a result of the negligence of Fairways & Swinford, it's affiliates, directors, employees or other representatives.

Fairways & Swinford makes no warranty that the contents of the Site and the server that makes the Site available are free from infection by viruses or anything else which has contaminating or destructive properties.

Links

The Site may contain links to other Internet sites on the World Wide Web. Fairways & Swinford  provides such links for your convenience only, and is not responsible for the content of any site linked to or from the Site. Links from the Site to any other site do not mean that Fairways & Swinford approves of, endorses or recommends that site. Fairways & Swinford disclaims all warranties, express or implied, as to the accuracy, legality, reliability or validity of the contents of any other site. Please note that ABTA protection does not apply to any non-ABTA member site.

Data Protection

Fairways & Swinford considers as private any personal information (i.e. information from which you can be identified) supplied by you to Fairways & Swinford while using the Site and will hold it in accordance with applicable Data Protection legislation currently in force. You have the right to request a copy of the personal information that Fairways & Swinford holds about you and to have any inaccuracies corrected. In the event that your personal information is no longer used by Fairways & Swinford for the purposes for which your permission has been obtained, Fairways & Swinford will use commercially reasonable efforts to delete it except insofar as it is necessary to retain such information to comply with other relevant or applicable law. Your personal information will be used to provide you with services and for research purposes. In addition Fairways & Swinford may send your personal data outside of the European Economic Area for processing.

Fairways & Swinford may use cookie technology to collect data from the visits a person has made to parts of the Site. Cookies are small pieces of information that are stored in a designated file on your computer. This information allows Fairways & Swinford to know what pages/sites are of interest to users and what pages/sites may be of less interest. If you do not want information collected through the use of cookies, there is a simple procedure in most browsers that allows you to deny or accept the cookie feature.

The data that you provide by completing any forms on this site are for the use of Parador Travel Management Ltd. It will be kept in confidence and will not be sold in any circumstances to any third party for their use. Data will only ever be passed to a third party where essential for the fulfilment of your travel arrangements. Please note that airlines are required by new laws introduced in the US and other countries to give border control agencies access to passenger data. Accordingly any information we hold about you and your travel arrangements may be disclosed to the customs and immigration authorities of countries in your itinerary.

Parador Travel Management Ltd will store your data in hard copy and also in electronic form on our own computer databases. Certain elements of the data you provide will also be stored electronically in our travel reservation system, currently that of Sabre Inc. of 4255 Amon Carter Boulevard, Fort Worth, Texas 76155, USA. Although this database is situated outside the E.U., it has been granted ¡ØÈSafe Haven¡ØÍ status within the definitions of the 1998 Data Protection Act. Parador Travel Management Ltd is registered under the 1998 Data Protection Act.

You will be given access to any data held by Parador Travel Management Ltd in your Traveller¡ØÍs Profile free of charge upon receipt of your request in writing addressed to The Data Protection Officer, Fairways and Swinford, Sea Containers House, 20 Upper Ground, London SE1 9PF. and accompanied by satisfactory proof of identity.

Governing Law and general provisions

The Site and these terms and conditions will be governed by English Law. The English courts will have exclusive jurisdiction over any disputes arising in relation thereto.

If any part of these terms and conditions is found void and unenforceable, it will not affect the validity of the balance of these terms and conditions, which shall remain valid and enforceable.

Our address

Parador Travel Management Ltd.
201-203 City Road
London
EC1V 1JN
UK
Tel:+44 (0)20 7417 0777
Fax+44 (0)20 7417 0778
Monday to Friday 09:00 to 18:00
Enquiries:
travel@paradorlondon.com

All rights reserved Last revised: October 2007